What are the Types of Industries that Outsource to Philippine Call Centers?

takshakgroupAmong the list of most dependable nations when it comes to call center outsourcing services, the Philippines tops the list because it provides quality service at a reasonably economical cost.

A good outsourcing partner in this industry must not only have a track record that’s been tried and tested, it should have a line-up of solid clients as well. So far, the Philippines has proven to have all these criteria, along with professionals who have the required skills to have tasks done the right way.

Depending upon company needs, a client can request for the hiring of many or few call center agents. Below is a list of types of industries that hire the services of Philippine call centers.

1. Service Industry - Currently, the industry that has made the most of outsourcing is health care. However, during the pioneering days of call center outsourcing, the most common outsourced services were actually legal tasks and accounting.

2. Telecommunication - Clients belonging to this sector often employ Filipino call center agents to attend to customer care and queries from their customers. Agents are also tasked to encourage subscribers to purchase latest units or try out new services and upgrades.

3. Consumer Goods - The existence of retail accounts are quite common in a Filipino call center, most of which are major brands. Basically, it’s the agents who attend to the entire processes. This involves receipt and processing of orders, transaction of after sales and live chat functions.

4. Finance - Companies specializing in banking, credit card and insurance are now also outsourcing collection activities to the Philippines.

For back office services, most Philippine call centers come with telemarketing, and technical support as well. 

Ways where Offshore Outsourcing Aids in Driving Inclusive Growth

Offshore is a worldwide process that opens opportunities for both clients from first world countries and outsourced providers from a less developed region.

1. What is the importance of offshoring?
For most countries, it’s a channel for companies to gain competitive advantages from the latest technology of communication infrastructures and variations in labor cost. If we talk about its moral aspect, Article 23 of the Universal Declaration of Rights says it gives people the basic right to work, earn and receive a good salary as well as the right to take part of a union. Ethically speaking, offshoring outsourcing provides a way for everybody to benefit equally. It’s just a matter of both parties creating a balance between its aspect both ethically and economically.

2. How does it affect job availability?
The reality in some nations is that they are in need of particular skills but don’t have the manpower. On the other hand, others have the skills but because of low demand for a job related to that skill, people resort to looking for a job somewhere else.

Offshoring does not take jobs away from the people living in a particular country. Both work and job have no certainty; however, worldwide organizations who are considering offshore outsourcing must be able to establish a comparative benefit both domestically and internationally.

3. How does the control of wages work?
Certain factors affect what wages are given to outsourcing providers for companies that resort to offshore outsourcing. Among these are skills or expertise, experience or background, cost of living, power to trade individually or with unions as well as supply and demand. Factors that aren’t typically considered are gender and race. For location though, there’s no  need to equate wages from the client to outsourcing provider.

4. How do unions handle an offshore setting?
Unions are not common in many countries; however, it’s still needs to be considered in an offshore setting because it has played a role in aiding Western companies to establish protection among their workers, strengthen power in terms of negotiation and boost employee rights to do work in safe and fair conditions.

5. How can businesses worldwide participate in its fair and inclusive growth?
It’s only right for major businesses having abundant resources to give back what it could to its community. These businesses must also ensure that the provider they are partnering with has high regards for the welfare and safety of its workers.

Philippines to Maintain Dynamic Economic Performance

The latest article featured at Investopedia.com commends the Philippines for having displayed a recent remarkable comeback worldwide. It can be recalled in the past that it was among Asia’s lagging countries; however, in the later years, it has shown resiliency by bouncing back. Dubbed as the “Next Eleven Economy” and “tiger club,”  it is now reveling in innumerable achievements and developments.

Among the key factors that contributed to the Philippine’s economic growth is the stability now established by its current government. With the President having control over the turbulent political setting, there came a gradual restoration of confidence both domestically and internationally. As the later years went by, this confidence became steadfast and was clearly manifested when the Philippines was tapped to host East Asia’s World Economic Forum, which was a momentous gathering that discussed trends and opportunities for business, lawmakers, industry leaders and global press groups.

Suffice to say, the Philippines underwent extensive changes within the last ten years due to its remarkable accumulation of foreign exchange reserves, as well as posts of great earnings despite imminent issues about inflation and interest rates.

The nation likewise proved its resilient ability when Haiyen, the strongest typhoon ever recorded, struck in November of 2013. Despite the national catastrophe, its economy went up by 7.2% of the same year, securing fifth place in Southeast Asia. With this, IHS Inc. Has predicted that the Philippine’s yearly economic growth will be at 4 to 4.5% from 2016 to 2030, and will have a value of $1.2 trillion by 2030.

Philippine Stock Market Performing Positively

With the the country’s economy performing strongly, country stocks have been notably operating well for the previous four years. The PSEi Index released a year-to-date earnings which exceeded 16% in June of the present year. Among the industries driving growth are cement, consumer products and of course, call centers.

Because of its low operational and labor costs as well as massive workforce that speaks fluent English, the Philippines is now known as the world’s best call center outsourcing destination with an expected minimum of 110,000 jobs to generate in the incoming years.

Be that as it may, the article likewise brings to light that currently, no record has been made of a publicly listed company that invests in call center companies. Investors are encouraged to prioritize capitalizing on businesses that are presently fueled by business process outsourcing. This list comprises of real estate and property businesses which include Megaworld Corp, SM Prime Holdings, Inc., SM Investments Corp., Robinsons Land Corp. And Ayala Land, Inc.
Leaders of the industry must now find a way of sustaining the Philippine’s economic growth. More importantly, caution should be taken to avoid depending on the call center outsourcing companies and remittances contributed by Filipinos who work overseas. There are still an array of industries that can be developed further like tourism, agriculture and manufacturing.

What Made the Philippines the World’s Top Outsourcing Destination?

philnews.phWhile reading this article, there’s every chance the company you’re working for may be in an an offshore outsourcing partnership with the Philippines. If self-employed, there’s also the likelihood of connecting with a Filipino worker who works for you directly. Either way though, we’d like to say congratulations on making the right choice of tapping  into the world’s top outsourcing destination to handle a portion of your company’s business processes.

But what exactly made this country reach that milestone? This article discusses the factors that led to this unanimous worldwide acknowledgment.

1. Proficiency in English

Undoubtedly, any voice-based task, such as customer service, calls for excellent English speaking abilities and comprehension. The good news is a vast majority of Filipinos speak English as their second language. Because they have learned it since childhood and speak it everyday in their schools, as it’s the language used when discussing lessons, it’s no surprise that they are very fluent. What’s more, Filipinos speak it with little noticeable accent.

2. Education

With over 360,000 university graduates every year and many having high honors at that, it’s no surprise that this country is practically 95% literate. Achieving and finishing a four-year degree in college is very important in Philippine culture as they consider it to be a good preparatory ground for the real work challenges that await them when they graduate.

3. Friendliness

When it comes to customer service skills, the Filipinos have proven themselves to be friendly, cheerful, cooperative and more importantly, tolerate with customers. When taking calls, they possess a calm and steady attitude that they can maintain even if the customer calling is irate. Such good skills in communication are what keeps customers appeased, especially when he or she has an issue with a product or service.

4. Location

A tropical country of Southeast Asia, the Philippines is an archipelago composed of more than 7000 islands, strategically situated at the crossroads of major intercontinental travel routes off mainland Asia’s southwest coast. Whether traveling for business or shipping of products, access to the islands of the Philippines is relatively simple and convenient.

6. Infrastructure

The infrastructure of the Philippines include abundant supply of power generation and all telecommunication facilities. Not only are these up-to-date, they are likewise maintained well. What keeps the country’s system of communication running smoothly are fiber optic cables and satellite networks.

7. Diverse Talents

Outsourcing to the Philippines and getting excellent results at low salaries makes it the perfect offshore outsourcing partner.

Some of these jobs include customer service, web design and development, graphic and flash design, animation, software development, SEO specialization, content writing, transcription, creative writing, technical support and many more.